Enhancing Safety at The Shards’ Shangri-La Hotel

Sector: Hospitality

Sites: The Shangri-La, London

System: Fire and Security

Maintenance: All Systems Under Maintenance Contracts


The Shangri-La Hotel, owned by a prestigious global hotel chain based in Hong Kong and located within London Bridge's iconic Shard building needed to update and repair their current fire and security systems. Situated on the 34th floor and extending up to the 52nd within such a high-profile location with public access, the need for a robust safety system was paramount to keeping their staff and guests safe at all times.

Having identified equipment previously installed by another service provider which was starting to fail, A Plus Security was entrusted with the task of providing the hotel with a fire and security system they could rely on.


The main challenge faced was that over time, the existing fire and security systems had fallen into slight disrepair, presenting numerous faults and issues. These problems demanded prompt repairs to ensure the uninterrupted safety and comfort of the hotel's staff and guests.

Additionally, several ageing components and devices fell outside of the manufacturer's lifespan causing a higher-than-normal failure rate, so these systems required replacing to updated versions.


Using previous experience gained through working on several high-profile commercial buildings and apartment complexes to achieve similar projects, we were confident A Plus Security would be able to implement a reliable and cost-effective path to a fully functional fire and security system.

After undertaking all works at the Shangri-La Hotel, to avoid the hotel safety systems failing or falling out of repair in the future, we are completing regular maintenance visits to identify any issues that can be fixed quickly and correctly. This will reduce the number of callouts received and costs down to faults. These weekly visits provide the hotel with a well looked after system with minimal issues, that they can trust in an unprecedented event.

Installed systems

• Maintenance and Improvement Works to Gallagher Access Control 100+ Doors

• Avigilon CCTV 200+ Cameras 

• Small Intruder Alarm 

• 10 X Advanced MXPRO4 Fire Alarm System With 1200+ Apollo Devices

• Baldwin Boxall Pava System With 500+ Speakers

• 4 X Kentec Gas Suppression Systems 

• 5 X Ansul Kitchen Suppression Systems

• 200+ Fire Extinguishers 

• Emergency Lighting 

• Fire Door Checks 

• Fire Door Repairs (ongoing)


To ensure all security staff at the Shangri-La Hotel were confident with the updated and replaced security systems, comprehensive training was provided by our team.

What our
clients have to
say about us

A Plus provides an excellent return on investment, not just through the solution installed, but the general experience they offer from pre-install to post-install and right through to the maintenance of the system. We knew we had made the right decision with A Plus as they offered a comprehensive and detailed proposal and project plan. The skill level of their engineers was a pleasant surprise with their knowledge of IT and networks, as well as electronic security, which made dealing with our internal IT team very smooth. Apart from that, the fact we never had to chase them for anything was a very nice surprise!

International Group of Schools

We chose A-Plus Security to carry out the upgrade of our electronic security systems for our 9 colleges and they have far exceeded our expectations in their approach to the projects. We are a UK wide organisation where the planning and mobilising of these major project around term times is time critical and A Plus Security have been nothing short of fantastic in the communication, there design proposals, openness to last minute changes, pre and post-sales support and their management of 3rd party companies and IT services. We would highly recommend A Plus Security to any organisation who are looking to install or upgrade their systems.

Nationwide Groups of Colleges

A Plus Security exceeded all expectations, following a late award of the contract due to a different contractor pulling out. All fire and security works were completed when requested and signed off on finish, with no issues noted. We have continued working with A Plus on following projects and would fully recommend them.

Operations Manager of P&M Electrical